Delivery and Return Policy
Here in EgyNewTech we are trying to provide best service ever to our customers, but we are highly recommend reading our delivery and return Policy carefully.
As we have multiple option for delivering our products to our customer as well as we have multiple option for payment please be aware of that
1- All Physical Items are returnable for a full refund excluding shipping and any payment processing fees for 14 days from the day of receiving the product as far as it's in its sealed as received and in new formal conditions with it's original packing and original seal a full refund is issued after receiving the returned item within 2 working days, Be aware that you must request an official return from our website and print it and attach the return request with a return number with your returned shipment, any shipment will reach our return facility without return request ad return number will be forward back to the same address.
2- Physical product which is shipped physically: You can cancel your order before shipping for a full refund without paying any shipping fees, but in case you cancel your order after we ship it and the item left our facility, you will be pay the shipping fees if you select paying cash on deliver. And in case of paying your order by credit card then you cancel it after we ship it and left our facility we will refund you the price of the product without refunding the shipping cost. Noting that you will always receive email and SMS ( In Some Countries ) notification with each order status update and once you receive an order update with order processed you will be responsible for paying shipping cost even if you cancel your order.
3- Digital product, CD keys, gift cards codes, etc ……, All Digital products and codes because of its natures as codes are not returnable or refundable As all our digital services and wallet Top Up are genuine and 100 % working and original, So to avoid ordering wrong items please read the product description carefully and its stock availability before placing your order.
4- Physical Items could be shipped in multiple methods you can choose your preferred one, starting from Pickup which cost nothing for you and it mean you will place your order and come to our office to collect your order with 2 business days - Pickup order expired automatically after 2 business days, Also Express shipping inside Cairo only which mean you will receive your order next business day if you place your order before 6 PM excluding Friday, Saturday and Official Holiday. Still we have economy shipping which cost less and take 2-4 business days for delivery excluding Friday,Saturday and official holiday, Finally if your order exceed 1500 LE you can enjoy free shipping in most states of Egypt not all and order will be delivered within 5-7 business days excluding Friday, Saturday and official holiday.
Express shipping Conditions;
A- In Case you placed your order On Thursday before 6:00 PM, your order will be packed and became ready for shipping on Thursday, and will be Shipped on Saturday and you will receive it Next business day of shipping date which mean you will receive it on Sunday.
B- For orders placed from Thursday @ 6:00 PM to Sunday 6:00 - all order placed in this period of time packed and shipped on Sunday and delivered next business day which mean it'll be delivered on Monday.
C- Same conditions on Official holidays, Orders packed and shipped first day after the holiday and delivered next business day.
Returns after receiving your order,
We always deduct the amount of shipping cost and return shipping cost for all returned items
1- We accept returns for full item price refund without shipping cost as mentioned in Delivery conditions and that only in case the product in its original conditions and packing the product must be sealed as you receive it and must be never used.
2- In case you need to return an opened product you have 14 days from receiving your order to return it for a partial refund to be agreed on it according to the conditions of the received item