Delivery, Refund and Return conditions

Here in EgyNewTech we are trying to provide best service ever to our customers, but we are highly recommend reading our delivery and return conditions carefully.

As we have multiple option for delivering our products to our customer as well as we have multiple option for payment please be aware of that

1-      Physical product which is shipped physically you can cancel your orders before shipping without any shipping fees, but in case you cancelled your order after we ship it and left our facility, you will be required to pay the shipping cost if you select paying cash. And in case of paying your order by credit card then you cancel it after we ship it and left our facility we will refund you the price of the product without refunding the shipping cost. Noting that you will always receive email notification with each order status update and once you receive an order update with order processed you will be responsible for paying shipping cost even if you cancel your order

2-      Digital product, CD keys, gift cards codes, etc ……, All Digital products and codes is not returnable or refundable, Please read the product description carefully and its stock availability before placing your order.

Returns after receiving your order,

We always deduct the amount of shipping cost and return shipping cost for all returned items

1-      We accept returns for full item price refund without shipping cost as mentioned in Delivery conditions and that only in case the product in its original conditions and packing the product must be sealed as you receive it and must be never used.


2-      In case you need to return an opened product you have 14 days from receiving your order to return it for a partial refund to be agreed on it according to the conditions of the received item